Refund Policy

At Rise Estate, we are committed to delivering high-quality leads and exceptional service to our real estate partners. This Refund Policy outlines our billing practices and the circumstances under which refunds may be issued.

1. Subscription Services

1.1 Billing Cycle

All subscription plans are billed on a recurring basis (monthly or annually) based on the plan selected. Your subscription will automatically renew at the end of each billing period unless cancelled.

1.2 Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will continue to receive leads until your subscription expires
• No partial refunds will be issued for unused portions of the billing period
• Any unused lead credits will expire at the end of the billing period

1.3 Annual Subscription Refunds

For annual subscriptions cancelled within the first 30 days:

• A prorated refund may be issued minus the value of any leads already delivered
• Setup fees and onboarding costs are non-refundable
• Refunds are calculated at the monthly rate, not the discounted annual rate

2. Pay-Per-Lead Services

2.1 Lead Credits

Lead credits purchased are non-refundable once delivered. However, lead credits that have not been used may be eligible for refund within 90 days of purchase.

2.2 Lead Quality Issues

For leads that do not meet our quality standards, please refer to our Lead Return Policy for the dispute process.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Service Unavailability: If our platform experiences significant downtime (exceeding 48 consecutive hours) preventing lead delivery
• Billing Errors: If you were charged incorrectly due to a system error
• Duplicate Charges: If you were charged multiple times for the same service
• Unauthorized Charges: If charges were made without your authorization (subject to verification)

4. Non-Refundable Items

The following are non-refundable under any circumstances:

• Setup and onboarding fees
• Custom development or integration work
• Advertising spend passed through to third parties (Google, Facebook, etc.)
• Training and consultation sessions already delivered
• Leads that have been delivered and do not qualify for return under our Lead Return Policy
• Add-on services that have been rendered

5. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your account and submit a support ticket, or
2. Email billing@riseestate.com with "Refund Request" in the subject line
3. Include your account information and reason for the refund request
4. Provide any supporting documentation if applicable

Refund requests must be submitted within 30 days of the charge date to be considered.

6. Refund Processing

6.1 Review Period

All refund requests are reviewed within 5-7 business days. We may contact you for additional information during this period.

6.2 Approval and Processing

If your refund is approved:

• Credit card refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• You will receive email confirmation once the refund is processed
• It may take an additional 5-10 business days for the refund to appear on your statement

6.3 Denied Requests

If your refund request is denied, we will provide a detailed explanation. You may appeal the decision by responding within 14 days with additional information.

7. Chargebacks

We strongly encourage you to contact our billing team before initiating a chargeback. We are committed to resolving disputes fairly and promptly.

8. Service Credits

In some cases, instead of a monetary refund, we may offer service credits that can be applied to future charges. Service credits:

• Do not expire as long as your account remains active
• Are non-transferable
• Cannot be redeemed for cash
• Will be forfeited if your account is terminated

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

10. Contact Us

For billing inquiries or refund requests, please contact:

Rise Estate Billing Department
Email: billing@riseestate.com
Phone: +1 (234) 567-890
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST